At TV Sales we want you to have a fulfilling shopping experience either in-store or online. To assist you, we have set out our returns policy below.
We want you to love your new furniture. If you find it doesn’t fit (or doesn’t match) or you have simply changed your mind, just let us know and we will do what we can to assist.
We will happily exchange your products for products of equivalent value or provide you with a refund if you change your mind:
- within 7 days of the date of your order
There are no refunds or returns for change of mind after the applicable cooling-off period above.
And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. You are also responsible for all transportation costs (although we will do what we can to minimise them).
Proof of purchase
You must present proof of purchase in the form or receipt, or delivery note and you are required to present Photo ID when requesting a refund, exchange or repair to a product that you have purchased from us.
Proof of purchase includes:
- Delivery Note. Unfortunately, a confirmation email or WhatsApp purchase notification is not sufficient.
Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your receipt.
We will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds & returns for unsafe, defective, or damaged goods or goods which don’t match description.
Your entitlement to a refund, repair, or replacement for unsafe, defective or damaged goods is outlined in our Terms & Conditions. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage.
Refunds are only paid to the customer whose personal details are noted on the Tax Invoice/ Receipt. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control.
Our Goods are designed and constructed to be used for domestic purposes or in commercial or controlled environments (like offices).
NB: A refund will attract a 5% administrative fee.